Touristique Express x Kwanza Bus — full coverage of intercity operating requirements

The specification required a system operable at real company scale: regulatory constraints, security requirements, steering needs and service continuity across agencies, digital channels and field teams. The challenge was to move from siloed operations to an integrated, traceable and performance-driven model.

The project also had to secure adoption: user training, knowledge transfer, business and technical documentation, continuous support and corrective maintenance to ensure lasting ownership of the platform.

• Unify intercity processes in a secure end-to-end web backbone.
• Improve real-time access to reliable operational and financial information.
• Enable organizational and technical scalability without operational disruption.

Implementation covered the key domains of the specification: fleet management, point-of-sale management, accounting and treasury, consolidated reporting, IT architecture and integration with the existing information system. The rollout followed a modular approach with a unified master data core and workflow governance that removes silos between business units.

On the customer journey, the objective of streamlining ticket purchase and booking changes via web/mobile was addressed through an omnichannel model integrated with agency counters and central supervision.

• Workforce: over 500 employees.
• System users: over 50.
• Footprint: 15 sites (head office + 14 agencies).
• Reference traffic: around 1,000 passengers/day on the Yaounde-Douala axis (777 service).

The target architecture also considers opening agencies across the CEMAC region, with a centralized model (private, public or hybrid cloud) and secure access regardless of channel or location.

The rail case is represented by CAMRAIL, and the intercity bus case is represented by Touristique Express. This allows us to show two distinct operating contexts while keeping public communication clear and verifiable.